物流政策
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another email when your order has been processed. Orders received after 2pm will be processed the next business day.
During COVID-19 ALERT 3-4 no-contact delivery
During COVID-19 ALERT 3-4 we run no-contact delivery, which means our driver will leave your order on your front doorstep or at a place instructed by you in your order, and knock on your door to notify. There will be no face-to-face contact and no signature required.
We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
Please note that parcel damage or loss is out of our control after parcel is delivered. Related refund or damage claim won’t be accepted. We would do our best to provide delivery info required.
Local delivery
Free local delivery is available for orders over $150 within the Auckland specified delivery range.
For orders under $150, we charge $5 for local delivery within Auckland specified delivery range.
Deliveries are made from 9:00 to 18:00 on Monday to Friday.No delivery on Saturday, Sunday or Public Holidays.
Orders placed before 2pm on Monday to Thursday will be delivered the next day; Orders placed after 2pm will be delivered two working days after placing the order. Orders placed on Friday, Saturday and Sunday will be delivered the next Monday.
We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
Delivery Range
Currently we only deliver to Auckland within the range below:
- AKL East: within Bucklands Beach, Howick, Cockle Bay, Shamrock Park
- AKL South: within Wiri (Browns Road), Totara Park, Ormiston
- AKL West: within Titirangi (Atkinson Road), Western Heights, Ranui, Massey, Whenuapai
- AKL North: Long Bay, Redvale, Albany Heights
In the future, we may be able to ship to districts out of Auckland. Please pay attention to range updates here.
In-store pickup
You can skip the shipping fees with free local pickup at “14 Torrens Road, Burswood, Auckland” or “100 Don Mckinnon Drive, Albany, Auckland (In Dahua Supermarket)”. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with pick up instructions.
Our in-store pickup hours are 14:00-17:00 on Monday to Friday (excluding public holidays). Please supply your order number in the confirmation email to the store staff when you pick up your order.
How do I check the status of my order?
When your order has been dispatched, you will receive an email notification from us.
Please contact us at order@nzlivefishmarket.co.nz with your name and order number, if your order does not arrive on the specified day or you have any concerns regarding your order.