(1) 配送范围（目前限奥克兰范围内，COVID-19 ALERT4解除后配送范围请留意此处更新）
下方范围 奥克兰市内, 送货费为$10/单（1个送货地址）
东区至Bucklands Beach, Howick, Cockle Bay, Shamrock Park
南区至 Wiri (Browns Road), Totara Park, Ormiston
西区至 Titirangi (Atkinson Road), Western Heights, Ranui, Massey, Whenuapai
北岸至 Long Bay, Redvale, Albany Heights
奥克兰外郊silverdale, orewa, whangaparaoa, red beach, redvale, wiri, manurewa, takanini, Wattle Downs, order$200(不含运费)起送货， 送货费 $25/单（1个送货地址）
(2) 每周日到周五为配送日，周六不配送，公众假期日不配送。配送时间为10am-7pm, 司机在路上无法接听电话，所以无法回复您订单的具体派送时间，请您见谅。（所有订单不接受指定派送时间）
Nz Live Fish会对每一个出库的商品进行严格的挑选及包装，确保商品质量。
感谢您成为Nz Live Fish的注册用户。本协议具有合同效应，您应当阅读并遵守本协议。请您务必谨慎阅读,充分理解各条款内容。使用本网站即表明您已经阅读，理解并接受这些条款和隐私权政策，并同意受其约束。我们可能会更新或修改这些条款,请定期检查这些条款的变化。 您继续使用已更改的条款后，网站即表示您接受这些修改。Nz Live Fish有权利决定是否接受客户注册。
客户需对他们在登录状态下的每项行为负责, Nz Live Fish将以客户所下订单的产品、数量、配送地址和联系方式为准。如订单信息填写错误，请客户尽快联系Nz Live Fish进行修改确认。因缺货造成的问题，Nz Live Fish将尽快通知客户，并归还相应产品价格的退款。
产品价格会显示为新西兰货币，产品价格包括消费税和其他营业税。除了商品价格，客户应支付Nz Live Fish配送费用。Nz Live Fish有权利决定是否接受订单。如客户订单交付地址超出Nz Live Fish配送范围，Nz Live Fish将尽快通知取消的客户，客户将收到订单的价值退款。
Your order will be prepared, packed and delivered to your door. During COVID-19 ALERT 4 we run no-contact delivery, which means our driver will leave your order on your front doorstep or at place instructed in your order and knock door to notify. There will be no face-to-face contact and no signature required. Please note that parcel damage or loss is out of our control after parcel is delivered. Related refund or damage claim won’t be accepted. We would do our best to provide delivery info required.
Orders must be placed by 2pm to receive overnight delivery. Any orders placed after 2pm will be 2-day delivery. For example, order placed at 1pm Tuesday will be delivered on Wednesday. Order placed at 3pm Tuesday will be delivered on Thursday. Our delivery days are Sunday to Friday, no delivery on Saturday and Public Holidays.
Delivery Range and Cost
Currently we deliver to Auckland within range below. After COVID-19 ALERT4 period, we may be able to ship to districts out of Auckland. Please pay attention to range updates here.
Delivery fee for range below is $10/order (one address)
AKL East: within Bucklands Beach, Howick, Cockle Bay, Shamrock Park
AKL South: within Wiri (Browns Road), Totara Park, Ormiston
AKL West: within Titirangi (Atkinson Road), Western Heights, Ranui, Massey, Whenuapai
AKL North: Long Bay, Redvale, Albany Heights
For silverdale, orewa, whangaparaoa, red beach, redvale, wiri, manurewa, takanini, Wattle Downs , minimum order is $200 (excluding delivery fee). Delivery fee is $25/order (one address).
Orders are packed on the same day of delivery. Orders are packed to the nearest weight requested, and should weigh at least the weight requested.
-Live seafood: weight ordered is product green weight. After getting product from live tank and weighing, our staff will clean it and pack (for example, finfish will be gilled, gutted, scaled off and packed into vacuum bag). So please note packed weight is less than weight ordered(deduct gill, gut and scale weight). Also please allow water drip loss weight during delivery for shellfish.
-Meat: packed per kg into vacuum bag
-Vegetable & Fruit: veggie and fruit packaging
After individually packed for each product, the product bags will be packed into cold chain boxes with frozen ice packs for our drivers to deliver, to ensure product remains temperature controlled and fresh. If you receive your product and it is warm, do not consume it and contact us immediately.
We value product quality and will endeavor to meet your request. Please let us know by leaving a message in the Special Instructions box if you have special requirement for your orders.
Exchange and Return
Nz Live Fish strictly select high quality products and pack carefully. Quality is the thing we value the most. If the product return is due to quality issue of the product, we will refund full amount of the returned product and related delivery fee. Returning goods without quality issue won’t be accepted.
If the return is due to customer reason (e.g. submitted wrong delivery address) or customer’s incorrect storage, return won’t be accepted.
Refund claim must be made within 12 hours of goods left at your doorstep. Apologies for any inconvenience this may cause.
The amount paid by coupon can’t be exchanged for cash and can’t be refunded.
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site, which is not a quality issue.
Due to impact of weather, seasons, climate and other factors, fresh seafood, vegetables and fruits are slightly different in different batches, which is normal.
Exchange and Return Process
Please email your claim to [email protected] with info below:
-Photos of product to be returned or exchanged
-your order #
-return or exchange requirement
-your bank account# to receive refund
Our customer service team will review your claim. If conditions for replacement are met, we will replace the goods per your request. If conditions for refund are met, we will issue refund within 2 working days after we receive your returned products. The refund will be made via the same payment method used to make the purchase. We will send you a refund confirmation email once the refund has been processed. The amount paid by coupon can’t be exchanged for cash and can’t be refunded.
Terms and Conditions
Thank you for being our registered customer. By using our site, you are deemed to have read and agreed to all the content on our site. If you do not agree to these content you should cease using our site. We may update information on our website at any time and without notice to you. The revised terms will take effect when they are posted and your continued use of our site means you agree to our revised terms.
Customers are responsible for every action they take while logged in. We will use the product list, quantity, delivery address and contact info in the order you submitted for order delivery. If you find the order info is wrong, please contact us as soon as possible to get it amended. In case of stock shortage, we will inform you as soon as possible and issue related refund.
All price on our website is in New Zealand Dollars $. Price is GST and tax included. Apart from product price, customers need to pay delivery fee. Nz Live Fish reserve the rights to accept the order or not. If the order delivery address is beyond our delivery range, we will inform you as soon as possible and issue the order refund.
Products and specials advertised on our site are subject to availability and while stocks last.
We disclaim (to the maximum extent permitted in law) all liability for any damage or loss resulting from your use of, or reliance on our website or the information provided via our website.
We will endeavour to provide quality product and service. Thank you!